At Peaky Bunerz, we are committed to providing you with the best customer experience. If for any reason you are not fully satisfied with your purchase, please read our Refund and Returns Policy below.

1. Returns

We accept returns for items that are in new and unused condition. To be eligible for a return:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in its original packaging with all labels and tags attached.
  • Items that have been opened or used cannot be returned due to health and safety reasons.

2. Refunds

Refunds will be processed once we receive and inspect the returned item. If your return is approved, a full refund will be issued to your original method of payment. Please allow 7-10 business days for the refund to reflect in your account.

  • Non-Refundable Items: Some items, including but not limited to perishable goods, personal hygiene products, and items marked as non-refundable, are not eligible for a refund.
  • If you received a defective or damaged item, please contact us within 7 days of receiving your order for a replacement or refund.

3. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. You will need to return the item, and once we receive it, we’ll process the exchange for the item you prefer.

4. Shipping Costs

  • Return Shipping: The customer is responsible for the cost of return shipping, except in the case of defective or damaged items.
  • Original Shipping: Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

5. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Email service@peakybunnerz.com with your order number and reason for the return.
  2. Prepare the Package: Securely package the item(s) and include your order number inside the package.
  3. Ship the Item: Send the item back to us using a traceable shipping method. Return shipping costs are the responsibility of the customer.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at service@peakybunnerz.com or call +1 (415) 465-6959. We will arrange a replacement or full refund, including covering the return shipping costs for defective items.

7. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding returns or refunds. Please don’t hesitate to reach out via:

Thank you for shopping with Peaky Bunerz! We strive to ensure you are completely satisfied with your purchase. If you have any questions or need further assistance, feel free to contact us.